No. Most clients provide secure access so we can work while they’re away. If you prefer to be home, that’s fine too—our teams are flexible around your schedule.

If we’re locked out, we’ll wait a short grace period and attempt to contact you. If access isn’t possible, we reschedule and a lock-out fee may apply to cover travel and lost time.

Keys and fobs are kept in a secure lockbox when not in use. Codes are stored in encrypted form and updated/deleted immediately if you change them. Nothing is ever written down or shared outside your account.

Yes. Every visit ends with a lock-up check: doors locked, alarms re-armed, windows closed. For managers, we can even send a time-stamped “all secure” photo confirmation.

Our team wears branded uniforms, carries company ID badges, and arrives in marked vehicles whenever possible. All staff undergo background checks before joining our roster.

We coordinate with front desks, leasing offices, or security teams to ensure smooth entry. If special passes, freight elevators, or parking permits are required, we log those in advance.

Absolutely. You can designate “no-photo” or “no-entry” zones, and our team will respect those boundaries. For commercial sites, this can include server rooms, storage areas, or HR offices.

We ask that pets be secured and minors supervised for safety. Our staff is trained to work respectfully in occupied spaces but won’t take responsibility for unattended children or animals.

We immediately log the issue, notify you, and launch an internal review. Every incident is documented and insured, with clear response times so you’re never left wondering what’s happening.

Yes. Each invoice can include a copy of the digital checklist and time-stamped photos. Managers often use this for audits, and homeowners like the extra peace of mind.

We send invoices by email, and they can also be accessed through your online account. For property managers, multiple email addresses can be added so your team always gets a copy.

We accept credit/debit cards, ACH transfer, and online payment links. For recurring clients, we offer automatic billing on a schedule you approve.

Both. Residential clients often choose subscription for weekly or biweekly service, while property managers may prefer per-clean billing across multiple units.

Yes. You can request or download service records at any time, whether it’s for a tax write-off, lease dispute, or personal record-keeping.

Absolutely. Each invoice shows the date, location, type of clean, and any add-ons so you know exactly what you’re paying for.

Contact us within 3 days, and we’ll review the checklist, photos, and team notes. If there’s an error, we correct it immediately no hassle.

Late fees apply after 15 days, and cancellations made less than 24 hours before service may carry a fee. Both are waived for emergencies.

Yes. We can export invoices and records in formats compatible with common platforms, making it easy to sync with your internal systems.

Yes. You’ll get a text or email reminder 24 hours before service and another when our team is on the way.

For simple requests, yes—but all official updates and changes should go through our office or app so they’re tracked and confirmed. That way nothing gets lost.

Yes. We can set up multiple emails or phone numbers under one account, so managers, tenants, or family members can all stay in the loop.

We can send status notifications (arrival, mid-point, completed with photos) if you prefer. Many managers and homeowners choose this for peace of mind.

Our cleaners are trained to pause work and contact you immediately for instructions. If we can’t reach you, we’ll escalate to your designated emergency contact.

During business hours, most calls and texts are answered immediately. Emails are answered the same day. For emergencies, you’ll always have a live contact.

Yes. You can request schedule changes through our digital system. Managers can reschedule multiple units at once; residential clients can adjust individual bookings.

Every request, change, or issue is documented in your account history so there’s a clear record to refer back to.

After every clean, you’ll receive a short digital survey. Managers can submit notes for the team, and homeowners can give quick ratings. Feedback goes straight to our supervisors for action.

Yes. We offer green and hypoallergenic options at no extra charge. Just let us know before your first clean, and we’ll lock it into your account preferences.

Always. Our teams arrive fully stocked with commercial vacuums, mops, cloths, and disinfectants. If you have a specialty product you’d like us to use, we’re happy to use it instead.

Every clean follows a digital checklist customized for your space. Supervisors review photo proof, and we track performance over time so nothing slips through the cracks.

Yes. Our process aligns with OSHA safety guidelines and CDC recommendations for sanitation. For commercial sites, we can adapt to any additional compliance requirements.

Absolutely. Whether it’s bathrooms at home, a break room at work, or high-touch areas in common spaces, we’ll note those priorities on your checklist so they’re handled every time.

Let us know within 24 hours, and we’ll return to re-clean at no cost. Your satisfaction guarantee is built into every service.

Yes. Deep cleans cover areas like inside appliances, baseboards, high dusting, and more. Many clients schedule a deep clean quarterly alongside regular service.

For property managers, we offer recurring on-site inspections or digital proof reviews. For residential clients, we provide before-and-after photos and supervisor sign-offs.

Every team member goes through hands-on training, shadow cleans, and ongoing refreshers. We don’t just hand over a mop—we train for detail, professionalism, and consistency.

This service is designed for homes that are empty or nearly empty. It’s meant to leave a property spotless for the next occupant or prepare a new home for move-in day. The move-in/move-out clean includes everything from our deep clean, plus detailed interior work such as cleaning inside cabinets, drawers, closets, and shelving. All appliances including the fridge and oven are cleaned inside and out, baseboards and trim are wiped down, and interior windows and sills are cleaned. We also include light spot cleaning on walls where safe and accessible.

What’s not included: exterior cleaning, garages, attics, crawlspaces, hauling items or trash removal, and wall or paint repair.

A standard clean is perfect for maintaining a home that’s already in good shape. It focuses on keeping things fresh between deep cleans, handling the everyday upkeep that keeps your home looking and feeling organized. Our standard cleaning includes dusting furniture and surfaces, wiping kitchen counters and appliance exteriors, cleaning sinks, mirrors, and bathroom fixtures, vacuuming and mopping floors, and emptying trash throughout the home. High-touch areas like doorknobs and switches are disinfected, and we make sure every room feels refreshed and ready for daily life.

What’s not included: interior appliance cleaning, cabinet or closet interiors, wall washing, or detailed baseboard and vent cleaning — those are part of our deep clean or move-in/move-out services.

Beyond our standard and deep cleaning options, we offer a range of add-on services to customize your clean. These include interior appliance cleaning (oven, fridge, and microwave), cabinet organization, laundry folding, interior windows, and post-renovation or seasonal cleaning. You choose what matters most—our team handles the rest.

We offer flexible scheduling—from one-time cleanings to weekly, biweekly, and monthly plans. You can book online anytime or request recurring service at a discounted rate.

Commercial clients receive customized maintenance plans based on their facility needs. Services include general cleaning, restroom sanitizing, floor care, window washing, routine inspections, and light maintenance tasks such as bulb replacement, door adjustments, or fixture repairs. Outdoor upkeep can include lawn maintenance, debris removal, and snow clearing during winter months.

Yes. We offer minor repair work such as patching drywall, painting touch-ups, adjusting doors, replacing ceiling tiles, assembling furniture, and repairing fixtures. For larger projects, we coordinate with licensed trade specialists while managing scheduling and quality control on your behalf.

Our exterior care covers mowing, trimming, edging, leaf removal, pressure washing, exterior window cleaning, and snow removal. Whether it’s curb appeal or seasonal safety, we make sure your property looks maintained year-round.

Absolutely. We work with property owners, managers, and HOAs to design recurring service schedules — weekly, bi-weekly, or seasonal. Routine visits keep your property in top shape and prevent costly long-term issues.

Yes. We manage everything from single-family homes and small businesses to multi-unit facilities and commercial offices. Our focus is on consistency, accountability, and keeping your property looking its best every day.

Yes. OCD Property Care is fully licensed and insured for cleaning, maintenance, and general property care services. We maintain clear documentation and digital records for every job, including checklists, photos, and status reports for verification.